Provide the student with structured hands-on activities that will help develop skills needed to manage and support complex Enterprise IT infrastructures. Applied projects using Linux, Windows and Solaris/Intel operating systems will provide a variety of technical scenarios that focus on:
Planning, design and support issues including: Operating System selection and licensing; Hardware compatibility, inventory and testing; RAID schemes; Network positioning; Support policies, procedures and service level agreements.
Operating system installation methods, upgrade options and patch management strategies.
Installation of third party and public domain software including: VMWARE, VNC, MYSQL, MRTG, PERL, PHP, CGI and others.
Configuration of resources and services including: Users, Printers, Networks, File systems, Logical volume sets, DNS, DHCP, HTTP, SMTP, IIS, etc.
System management tasks including: startup and shutdown, backup and restore, log file analysis, performance monitoring and programming system schedulers.
Additional discussion items include: The role and associated tasks of the System Administrator; Ethics and privacy issues associated with maintaining IT resources; The importance of developing and using communication, negotiation and leadership skills; An adaptive monitoring model for Enterprise IT support.
The applied learning will tool the student with initial knowledge and experience needed to be successful as a member of an Enterprise IT technical support group. In addition, the student will be prepared to complete A+, Linux+, MCP and MCSA professional certification exams.
